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Frequently Asked Questions

Who am I buying from?
At RT Tire, we specialize in custom wheels and tires. In fact, there’s virtually no wheel or a tire we don’t stock or can’t get. That’s a big statement, but it’s one we stand behind.

We have thousands of name brand wheels and tires in stock, ranging in size from 14 to 30 inches. In custom wheels, our selection includes the names you know, like American Racing, Motegi Racing, Element Alloys, Status Alloy, Ruff Racing, TIS, Drop Stars, Dub, Foose, as well as names you might not be familiar with – names like U2, Eclipse Wheels, Strada Wheels, Limited Alloy, Boss, Riax, Gio Wheels and XON Concepts. Our tire selection is equally impressive, ranging from factory replacement original equipment tires to ultra high performance racing tires. Pirelli, Goodyear, BF Goodrich, Bridgestone, Firestone, Kumho, Michelin, Hankook … we carry all the major manufacturers at RT Tire, in sizes that run from 13 to 30 inches.

Got a big custom job? We can handle it. In fact, it’s our specialty. With thousands of in-stock wheels and tires, we usually ship within 24 to 48 hours. Plus our combined 40 years in the wheel and tire industry gives us the experience we need to expedite any job. Wheel and tire packages, wheel and tire installation, wheel and tire care products, custom wheel accessories, computer spin balancing, even worldwide shipping … no job is too big or too complicated for us!

Got a small custom job? We’re interested. You’ll receive the same level of care and attention to detail from us, no matter what size the job. That’s because we take pride in our workmanship, and the quality of products we carry.


Have a specific wheel style in mind or don’t see what you’re looking for? Contact us. We’ll do our best to find whatever you want. And if you have questions about ordering, pricing or fitting, please feel free to call us at 800-358-3315, or e-mail us now.

What is your Shipping Policy?
Over 98% of parts ship within 48 hours of order placement. RT Tire Co. will do everything we can to ship your order as soon as possible and notify you of the estimated time of delivery. While many aftermarket alloy wheels are designed to use your car's original lug nuts or bolts, others require new hardware. It may be something as critical as differences in the wheel's lug seat design, Thickness, or something as simple as shorter lug heads to allow the wheel's center caps to fit. We recommend new lug nuts with every set of wheels. Wheel spacers are also required on a lot of custom applications, We also have wheel spacers if you need them. We include the correct lug nuts with all wheel and tire packages. Give us a call @ 1-800-358-3315 after your wheel purchase to arrange a wheel and tire package. Thanks for visiting our store.

Do you ship internationally?
Yes

What is your Return Policy?
General Return Guidelines Within 30 days of receipt of your order, you may return products that:

  • Are in their factory original packaging and shipping carton

  • Have original manufacturer information labels and part numbers attached.

  • (The original factory carton must not be marked on or used as a shipping carton back to our facility.)

  • (As long as the parts are not damaged or have not been installed, we can issue a refund for the product only when your return meets these guidelines. The cost of handling and shipping will be credited only in those instances where the return is a result of our error. A copy of your invoice and a letter of explanation as to why the product is being returned must accompany all returns. Incorrectly supplied items will be exchanged or refunded at our option. No refunds will be authorized after thirty (30) days. All items returned must be in new, unused condition for credit, exchange or refund.

  • Restocking Fees All approved returns are subject to a 20% restocking fee ($20 minimum) whichever is greater. This percentage does not include the original shipping and handling charges and only applies to the cost of the parts being returned. Shipping and package insurance on all returns is the responsibility of the customer. Unless notified else wise. Returned parts require an RGA number and must be visible on the outside shipping carton. All return merchandise will be the responsibility of the customer until credit is issued from RT Tire Co. Any deviations from the restocking fees are at the discretion of RT Tire Co.



What Customer Service help do you offer?
Have a question about a specific wheel? Is there a style in mind or don’t see what you’re looking for? Please Contact us. We’ll do our best to find whatever you want. And if you have questions about ordering, pricing or fitment, please feel free to call us at 330-629-9800 or email info@rttire.com

Or you can click here to fill out our online contact form

We appreciate your business.